What would you like to know?

FAQ

Same Delivery

Courier

Shipping Cost

Fitting & Sizing

Customized Dresses

Return and exhange policy

Payment

Still need help? Email the team.

If none of your questions are found here, shoot us an email at info@carlenedesigns.ph

Delivery and Shipping

Can I do same day delivery?

Yes, you can! You have the option to do this but only if you’re based in Metro Manila. We’ll be sending you the pick-up location once we have confirmed your order.

What courier do you use for standard shipping?
We ship through Fifth The Express for Metro Manila Deliveries, JRS for provincial orders, and 2GO for worldwide shipping.
How much does shipping cost?

It depends on your location. Send us private message through any our social media accounts.

Products

How do I know which size will fit me best?

You can view all of our sizes guides here. Each style might have different measurements since our pieces vary from slim-fitting to oversized. Do not hesitate to message us if you have any concerns regarding your size.

Do you customized dresses for events?

Yes, we do! You can message us through any of our social media accounts for an inquiry. We’d be very happy to be part of your special event!

Returns and Exchanges

What are your online exchanges and returns policy?

We accept exchanges and returns just as long as it’s still in brand new condition along with its orginal tags and receipt. Exchanges and returns can be made with 2 days of the purchase date. Return shipping is free for customers who are based in the Philippines.

How can I pay?

We have BDO, BPI, Gcash and Paypal. For bank deposits, kindly please send us screenshot of your proof of payment so we can process your order right away. You can email us your proof of payment at confirmations@carlenedesigns.ph

Delivery and Shipping

Can I do same day delivery?

Yes, you can! You have the option to do this but only if you’re based in Metro Manila. We’ll be sending you the pick-up location once we have confirmed your order.

What courier do you use for standard shipping?
We ship through Fifth The Express for Metro Manila Deliveries, JRS for provincial orders, and 2GO for worldwide shipping.
How much does shipping cost?

It depends on your location. Send us private message through any our social media accounts.

Products

How do I know which size will fit me best?

You can view all of our sizes guides here. Each style might have different measurements since our pieces vary from slim-fitting to oversized. Do not hesitate to message us if you have any concerns regarding your size.

Do you customized dresses for events?

Yes, we do! You can message us through any of our social media accounts for an inquiry. We’d be very happy to be part of your special event!

Returns and Exchanges

What are your online exchanges and returns policy?

We accept exchanges and returns just as long as it’s still in brand new condition along with its orginal tags and receipt. Exchanges and returns can be made with 2 days of the purchase date. Return shipping is free for customers who are based in the Philippines.

How can I pay?

We have BDO, BPI, Gcash and Paypal. For bank deposits, kindly please send us screenshot of your proof of payment so we can process your order right away. You can email us your proof of payment at confirmations@carlenedesigns.ph

Still need help? Email the team.

If none of your questions are found here, shoot us an email at info@carlenedesigns.ph